Privacy policy

This privacy notice (hereinafter: “Privacy Notice”) governs the processing of your personal data by CMB NV and/or by any of its affiliates as defined in Belgian Code of Companies and Associations (CMB NV and its affiliates hereinafter together referred to as “CMB”, “we”, “us”, “our” and each individually referred to as a “CMB company”) as part of your visit to our website, your communication with us via e-mail, telephone, communications channels such as Microsoft Teams, social media channels (such as Facebook, LinkedIn, Twitter, YouTube, Pinterest and Google+) or other means of communication or when you are (a contact person or representative of) a (potential) customer, business partner, service provider, applicant, interested party, visitor or a supplier of CMB.

I. IN GENERAL

The data controller of the processing of your personal data is the CMB company with which you usually interact and CMB NV, De Gerlachekaai 20, 2000 Antwerpen, Belgium and registered with the CBE under number 0404.535.431.

CMB reserves the right to, from time to time, modify, change or amend this Privacy Notice at its own discretion. You can always consult the latest version of this Privacy Notice on this website.

Please note that our websites and other digital tools may contain links to third party websites/digital platforms which are provided for your convenience. We are only responsible for the privacy practices and security of our own digital platforms. We recommend that you check the privacy and security policies and procedures of each and every website / digital platform that you visit.

II. TYPES OF PERSONAL DATA WE PROCESS

• Information provided by you:

When you contact us via the contact forms on our websites or through any other communication channel such as Microsoft Teams, we collect basic identity information your provide us with, such as your name, first name, email address, telephone number and other optional information indicated on the registration form.

In addition to this, the personal data mentioned on your CV will be processed by our HR Department if you apply for a job within our company. This data will only be processed in as far as necessary to put together an application and/or personnel file.

• Automatically obtained information:

When browsing our websites following data is automatically collected:

• IP-address
• used search engine
• used keywords
• browser information
• the external webpage
• the pages being viewed
• date and time of the pages visited
• devices or applications used to visit our websites

We do use cookies to identify the visitors to our websites. More information on the use of cookies can be found in our cookie policy.

When communicating with us, through third-party software such as Microsoft Teams, the following data is automatically collected:

• IP-address;
• Browser information;
• Your meetings and conversation chats, voicemail, shared files and transcriptions;
• Call history;
• Call quality data to allow CMB to diagnose issues and solve poor quality and service usage;
• Feedback data.

III. PURPOSES FOR WHICH WE USE YOUR PERSONAL DATA

We will only process your personal data when and to the extent that the law allows us to. In broad terms, we use your data for the following purposes:

• To better understand how people use our websites to enable us to create better content and more relevant communications;

• Provide you with information you have requested from us;

• To share industry news and information with you and;

• To communicate with you in general.

IV. LEGAL BASIS FOR PROCESSING

The legal basis on which CMB processes your data is (a) to serve our legitimate interests (for running our business, provision of administration and IT services, network security, define types of customers for our services, to keep our website updated and relevant, to develop our business and to inform our marketing strategy) (b) to comply with a legal obligation, (c) to fulfil an agreement with you or for taking measures on your request prior to entering into a contract and/or (d) on the basis of your consent (f.e. when you wish to receive newsletters or other marketing material from us)

Please note that if you fail to provide certain information when requested, or unprompted when it has changed, we may not be able to fulfil the above purposes.

We collect and process personal data to organize and manage an online event or meeting on Microsoft Teams and to communicate with you regarding the event or meeting you have registered to.

V. HOW AND WHEN WE COLLECT PERSONAL DATA

We collect information about you when you use this website and when you otherwise interact with us, for example if you are a customer or a supplier of CMB.

We receive your information from the following sources, depending on how you interact with us:

1. From our websites, mobile applications or software we use to communicate with you, such as but not limited to Microsoft Teams and Microsoft Outlook.

2. Directly from you, when you interact with us, and choose to submit certain information to us, such as when you sign up to receive a newsletter, login in to one of our websites or apps, fill out one of our digital or physical forms, make a purchase, place an order or upload information to one of our portals.

3. From our group of companies, dealers, suppliers, business partners and other third parties.

VI. WITH WHOM CMB SHARES YOUR DATA

CMB may share your personal data with other entities within CMB. However, we ensure that all CMB entities will take due care that all processing of your personal data is in line with what is set out in this Privacy Notice.

CMB relies on various data processors to process your personal data on our behalf, including associated companies, IT service providers and other business service providers such as travel agents, client audits, leasing companies, financial institutions,… We may also share your personal data with other third parties if this is necessary for the purposes for which the data was collected e.g. flag states, authorities, classification societies,…

Third parties are only entitled to process personal data for CMB when the processing is laid down in a processing agreement between a CMB company and the third party. With these third parties (processors) we make the necessary arrangements to ensure the security of your personal information.

Our websites may contain hyperlinks to the websites of partner companies.
When clicking these links bear in mind that the privacy and cookie policies of the respective websites will apply.

We are not responsible for the website contents of third parties.

Please also note that when clicking on a social media button on our websites the Privacy Notice of the social media company applies.

VII. HOW LONG DO WE KEEP YOUR PERSONAL DATA?

We will retain your personal data no longer than necessary to fulfil the purposes we envisaged or no longer than is required by law. In exceptional cases or in the case of legal proceedings we may keep your personal data for a longer period.

VIII. HOW IS YOUR PERSONAL DATA PROTECTED?

In order to protect your personal data in the best possible way, we take all reasonable measures and apply safety guidelines to prevent loss, abuse, disclosure, unauthorized access or amendments to personal data. Both technically and organizationally the necessary measures have been taken to ensure an adequate level of security.

IX. WHAT ARE YOUR RIGHTS?

• Right of information

You have the right to be informed of whether or not we process your personal data and how it is being used.

• Right to request access

You have the right to request access to all personal data processed by CMB pertaining to you. CMB reserves the right to charge an administrative fee for multiple subsequent requests for access that are clearly submitted to cause nuisance or harm to CMB. Each request will specify for which processing activity you wish to exercise your right to access and will specify to which data categories you wish to gain access to.

• Right of rectification

You have the right to ask for the correction of inaccurate, incomplete, false, inappropriate or outdated personal data. For rectification of your data we refer to the contact details at the bottom of this document. If required we will correct the information or remove it within the time limits laid down by law.

• Right to erasure (right to be forgotten)

In certain circumstances you may request the erasure of your personal data. E.g. when the use of personal data is based on consent and you have withdrawn it. When personal data have been unlawfully processed or in case the deletion of certain data is required by law.

• Right to restrict processing

You have the right to restrict the processing of your personal data. E.g. when certain personal data are not correct, you may request the restriction of processing and this during the period that the CMB company rectifies your data.

• Right to object

You may oppose the processing of your personal data if that processing is based on public interest or the legitimate interest of the party processing your data. This right to object also applies in the case of profiling in the context of possible processing of your personal data for direct marketing purposes.

• Right to data portability

You have the right to obtain the personal data that you provided on the basis of consent or agreement in a structured and commonly used digital format in order to transfer it to a different controller.

• Right to withdraw your consent

If processing is based on consent, you shall have the right to withdraw your consent at any time. The withdrawal of your consent shall not affect the lawfulness of processing of personal data whatsoever based on consent given for processing before its withdrawal and based on a legitimate interest other than your consent.

• Right to lodge a complaint with the personal data authority

If you have a comment or complaint about the way in which a CMB company has processed your personal data you can in the first instance contact our Privacy & Data Protection Officer (in short DPO).

If you are not satisfied with the manner in which we have treated your complaint you may also lodge a complaint with the local personal data authority.

X. CONTACT DETAILS

If you have a question, comment or complaint about the manner in which we process personal data you may always contact us:

• By mail: CMB N.V., DP-Office, De Gerlachekaai 20, 2000 Antwerpen (België)
• By e-mail: dpoffice@cmb.be

We will process your request within 30 calendar days. If your request is complex, this period may possibly be extended by one further period of 60 calendar days. n order to process your request we will ask for proof of identity.

You may also lodge a complaint with the respective personal data authority of your country.

For Belgium:

Gegevensbeschermingsautoriteit
Drukpersstraat 35
1000 Brussel
Tel. +32 2 274 48 00 – www.gegevensbeschermingsautoriteit.be